Wendel Santos

Executive Operations & P&L Command Center

Case Study — Confidential Work (Anonymized)

The problem

One of the world's largest mobility platforms operates across multiple strategic product lines in Brazil: large cities, new city launches, category expansion, and a portfolio of proof-of-concept markets. Each project had its own resource allocation, performance targets, and P&L — but headquarters needed one unified view of national performance, one reliable forecast, and one answer to the question: are we on track to hit our EBIT and market-share targets this year?

The Brazil mobility team had once been five people. I inherited all of their responsibilities and ran them solo — with AI agents as my analytical support team.

What I owned

The operating scale

ScalePlatform metrics (public facts, order-of-magnitude)
ScopeFour strategic project lines

Key metrics I tracked daily

MarketplaceSupply-demand balance
FinancialP&L waterfall

The decision that mattered most

Mid-year, year-to-date results showed we were outperforming our initial plan. The question from leadership: should we hold the original target, or commit to more?

I ran a scenario analysis — alone, using SQL, Python, and our internal BI tool — to model the market-share impact of increasing our EBIT delivery. The analysis showed we could reach our 2028 EBIT target two years early, delivering a significant incremental margin improvement for headquarters while simultaneously expanding market share through new-city launches.

The Senior Director and VP accepted the recommendation. The revised commitment was communicated to headquarters as an accelerated timeline — a result that required re-forecasting every project's P&L, re-allocating resources, and coordinating four project directors to align on stretch targets.

Tools and methods

What changed because of this work

Confidentiality note

All figures are approximate, indexed, or expressed as directional change. Exact trip counts, EBIT percentages, and internal targets are omitted. Platform scale metrics are order-of-magnitude only. This case study is based on publicly permissible descriptions of the role and responsibilities.